Prescriptions

The easiest ways to order repeat prescriptions are:

• using your NHS account (through the NHS App)
• Or email Prescriptions.Roathwell@wales.nhs.uk

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

• fill out a repeat prescriptions request form
• bring the paper form to the surgery, Monday to Friday from 8:30am to 6pm

We do not take repeat prescription requests over the phone or email.

Please allow three full working days for prescriptions to be processed by the surgery and remember to take weekends and bank holidays into account.

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy. We can then send your prescription direct to your nominated pharmacy.

You can change your nominated pharmacy at any time:

• on the app or website where you order repeat prescriptions
• at your GP practice
• at any pharmacy that accepts repeat prescriptions

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

• Go to Medicines A to Z (nhs.uk)

If you would like to speak to someone at the GP surgery about your prescription:

• phone our pharmacist after 10am on 0123 445 6678
• fill in our medication query form.

If you have a repeat prescription, we will ask you to come in for a regular review. We will be in touch when you need to come in for a review. Not having a review could result in your prscription being delayed.

Take it to the pharmacy you got it from. Do not put it in your household bin or flush it down the toilet.

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

indigestion • constipation • diarrhoea • piles • hay fever • head lice • teething • nappy rash • colic • chicken pox • threadworms • sore throat • athlete’s foot • eye infections • mouth ulcers • cold sores • acne • dry eyes • dermatitis • verruca • back pain • vaginal thrush • oral thrush • scabies • ringworm • inbertigo • ingrowing toenails

They can also advise on medicine that you can buy without a prescription.

Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.